How P&G Leverages Technology to Support Deaf Communities

Virginie Helias, Chief Sustainability Officer at Procter & Gamble (P&G), says: "We are committed to improving people's lives with innovation that delivers irresistible performance and is more sustainable."

This innovation extends beyond just products.

P&G says it is working to cultivate an inclusive company culture for its D/deaf and hard-of-hearing employees and consumers.

These efforts, the company says, foster innovation.

P&G’s commitment to accessibility and inclusion begins within its own workplaces, where it aims to foster a Disability Confident culture.

For D/deaf and hard-of-hearing employees, this means creating adaptive environments and providing accessible accommodations.

These include sign language signage, captioning on training videos and visual alert systems.

In 2024, P&G opened the IT Accessibility Hub in its Geneva Business Centre.

This space builds on existing accessibility programmes, providing employees with adaptive technologies and resources to support diverse needs.

The hub helps all employees, including those who are D/deaf or hard-of-hearing, to perform at their best.

P&G was ranked number four in Sustainability Magazine's Top 250 Most Sustainable Companies report in 2025.

Building inclusive communication with tech

P&G says that it aims to ensure communication is not a barrier to participation, collaboration or career development.

The company uses various accessible communication tools to help all employees, including those who are D/deaf or hard-of-hearing, to learn, communicate and contribute effectively.

For many D/deaf and hard-of-hearing employees, sign language is their native language which can require an interpreter.

However, advances in technology mean many now use features like live captioning and transcription during meetings.

P&G says that it is exploring emerging technologies, such as glasses with built-in captions and voice-to-text applications, to expand its communication options.

These tools can supplement or, in some cases, replace the need for an interpreter, enabling more seamless collaboration.

“For a long time, I needed a sign language interpreter,” says Scott Van Nice, a Deaf Privacy & Responsible AI Project Manager in P&G's Global Business Services organisation.

“I still do in many respects. But P&G has given me and many of my D/deaf and hard-of-hearing colleagues the confidence to be able to perform without an interpreter due to the many accessibility solutions available.”

Internal tools, such as P&G’s generative AI, ChatPG, can be helpful when used with other adaptive technologies.

These tools can assist with tasks like summarising meeting notes.

Supportive and accessible environments

P&G’s Disability Employee Support Groups aim to provide support, connection and a sense of belonging.

These employee-led groups offer a space for disabled employees and their allies to feel seen and valued while increasing their contributions to the business.

P&G says that individual managers and teams also have a role in providing D/deaf and hard-of-hearing employees with the tools, opportunities and confidence to succeed.

Kayley Judd, a Deaf Fabric Care Packaging Engineer in P&G's Lima, Ohio plant, says: “The manufacturing environment is not exactly quiet, but my team at the Lima plant has been incredibly supportive, clarifying anything I missed or did not understand, and invested in getting the tools that will help me succeed.

"Because it can be intimidating in a manufacturing setting, having avenues of tools ready makes a world of difference.”

P&G says that when employees feel supported, they can unlock unique insights and perspectives.

This can spark innovation and help P&G’s brands better serve all consumers, from creating accessible products to ensuring people feel authentically represented in advertising.

P&G was ranked number four in Sustainability Magazine's Top 250 Most Sustainable Companies report in 2025.