Re(AI)magine your Workforce with KPMG
From workforce enablement to business transformation, organisations are navigating a seismic shift in how work gets done
As AI becomes embedded into daily processes, it is moving beyond productivity tools and reshaping decision-making, collaboration and performance. This shift is pushing organisations beyond incremental improvements toward total business reimagination – where silos collapse and work centres on critical thinking, problem-solving and collaboration.
What’s really happening
A gap exists between AI ambition and execution. Many organisations fall into common traps: vision paralysis, tools-first adoption and overwhelming employees with disconnected initiatives. AI that is not fully ingrained into workflows struggles to scale.
Progress requires clarity of vision and co-creation of employee experiences. Aligning AI to real work – where employees experience friction or decision overload – builds trust and reduces anxiety. Concurrently, CHROs face a dual mandate: enabling enterprise transformation while disrupting their own function to lead the way.
Reimagine, Reinvent, Realise
Reimagine: Innovate work to drive growth
Go beyond static roles. Clarify what differentiates your business and define the capabilities required across leaders, employees and AI. Redesign work itself – redefining performance, organisational structures and career experiences for a world where humans and AI collaborate. Data-driven insights from technology like KPMG Mystro can support modelling the evolving mix of human and digital labour as organisations design an AI × Human workforce aligned to strategic priorities.
Reinvent: Operate smarter to deliver results
As agentic labour emerges, distinctions between employees and non-employees begin to break down. HR, payroll and learning must evolve into a cohesive Total Workforce Management capability—enabled by automation, personalisation and horizontal integration across legacy functions. This is not simply a mindset shift; it is a new operational muscle that must be built.
Realise: Accelerate change to capture value
To begin, MUFG joined forces with KPMG LLP to modernise its core HR platforms and refine its operating model, thereby establishing the digital foundation capable of supporting ongoing workforce evolution.
In progressing that workforce evolution, MUFG and KPMG know what taking care of people in a time of disruptive change looks like. Every year, as MUFG moves its executives and their families to new countries around the world, it looks to KPMG to make it as seamless as possible and deeply human. We bring an empathetic and highly orchestrated approach so MUFG’s leaders can stay focused on the business, no matter where they call home.
Now we’ve turned that same capability on the next set of disruptive changes happening across the industry. We believe that winning with AI is not about platforms alone – it is about engaged people. A human-centric approach builds trust and momentum. Shifting focus from ROI to ROX (Return on Experience) helps leaders assess whether work is becoming better, easier and more meaningful, often a leading indicator of long-term value.
Value emerges when leaders articulate a clear business imperative for AI and co-create that vision with employees closest to the work. Empathetic, curious leadership – supported by practical, day-in-the-life guidance – sustains adoption.
